Reach out

Support

Need help with a patolabs app, or found a bug? Email us — a real person reads every message and we reply within two business days.

Before you write

A few details help us help you faster:

  • Which app and version (Settings → About).
  • Your device and OS version.
  • Steps to reproduce the issue, if it's a bug.
  • A screenshot or short screen recording if relevant.

Tips & purchases

Souffle is free, with no subscription. The optional tip in the app is a one-time purchase handled by Apple and unlocks nothing. Refund requests for App Store purchases go through reportaproblem.apple.com. If the issue is with the app itself, write us first — we'll do our best to sort it out.

Privacy & legal

For privacy requests (access, deletion, export) or legal questions, see our Privacy Policy and Terms of Service, or email us directly.